Cyberstaff

Connect Google Calendar or Outlook to enable availability checking and automatic booking creation.

How do I connect my calendar?

Step-by-step guide to connecting your Google Calendar, including troubleshooting common authorisation issues.

How do I connect Google Calendar?

Step-by-step guide to connecting your Outlook or Microsoft 365 calendar, including troubleshooting authorisation issues.

How do I connect Outlook Calendar?

Remove your calendar connection and understand what happens to existing bookings when you disconnect.

How do I disconnect my calendar?

Review pending booking requests, select a date and time, adjust duration, and confirm appointments.

How do I confirm a booking?

Decline booking requests you can't accommodate and learn best practices for following up with customers.

How do I decline a booking?

Compare the three booking modes: Just Take Messages, I'll Follow Up, and Take Bookings with calendar integration.

What are the booking mode options?

Troubleshoot why you can't confirm a booking - common causes include missing time selection or disconnected calendar.

Why is the Confirm button disabled?

Understand why bookings expire, how to handle expired requests, and tips to prevent bookings from expiring.

What happens when a booking expires?

Adjust appointment duration when confirming bookings, with AI-estimated times and manual override options.

How does duration selection work?

Connect your calendar and manage booking requests from your AI Receptionist. Confirm, decline, and schedule appointments.

Bookings & Calendar

Find answers and get help from Intercom Support and Community Experts

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