Bookings expire when all the customer's proposed times have passed without being confirmed.
Understanding expired bookings
Bookings have proposed times suggested by the customer
If you don't confirm before those times pass, the booking expires
Expired bookings cannot be confirmed through CyberStaff
They appear with an Expired status
What to do with expired bookings
Contact the customer directly - Call or SMS them to reschedule
Review your response time - Try to process bookings faster
Enable notifications - Get alerts when new bookings arrive
Preventing expired bookings
Check pending bookings daily
Enable email/SMS notifications to be alerted immediately
Process bookings promptly - Don't leave customers waiting
Tip: If you regularly have bookings expiring, consider enabling SMS notifications so you can respond quickly even when away from your computer.