When your AI Receptionist receives a booking request, you review and confirm it to schedule the appointment.
Steps to confirm a booking
Go to Bookings in the menu
Click the Pending tab to see unconfirmed bookings
Click on a booking card to expand it
Review the caller's details and requested times
Select a date and time from the available options
Adjust the duration if needed (AI estimates this, but you can change it)
Add an optional note for the customer
Click Confirm Booking
What happens when you confirm
A calendar event is created (if calendar connected)
The booking moves to the Confirmed tab
You can send an SMS notification to the customer
Sending confirmation to the customer
After confirming, you'll see a Share via SMS option:
Click Share via SMS
Review the message that will be sent
Click Send
The customer receives confirmation details
Note: Make sure the caller provided their phone number during the call for SMS to work.