Booking modes control how your AI Receptionist handles appointment requests. Choose the mode that fits how you want to manage your schedule.
Three booking modes
Just Take Messages
AI collects information but does not discuss appointments
Acts like an intelligent voicemail
You follow up manually with all callers
Best for: Businesses that don't take bookings, or want complete control
I'll Follow Up
AI collects booking details (what they need, when they're available)
AI tells caller you'll follow up to schedule
You contact the caller to confirm the appointment
Best for: Businesses that want to personally arrange appointments
Take Bookings (Requires calendar connection)
AI checks your calendar availability
AI works with caller to find suitable times
Bookings appear in your Pending tab for confirmation
Best for: Businesses wanting automated scheduling with final approval
How to change your booking mode
Go to Receptionist Settings in the menu
Find Conversation Handling section
Select your preferred booking mode
Changes apply to the next call
Note: "Take Bookings" mode is only available when you have a calendar connected. If greyed out, connect your Google or Outlook calendar first.