Cyberstaff

Understand how calls reach your AI Receptionist through direct dialling or call forwarding from your existing number.

What is call routing?

Compare routing options for direct calls to your AI number: AI answers all calls, ring your phone first, or schedule-based routing for different times.

What are the call routing options?

Set up conditional call forwarding on your mobile so unanswered calls automatically go to your AI Receptionist.

How do I forward calls from my phone to the AI?

Set up ring-first routing so your phone rings before the AI takes over if you don't answer in time.

How do I make my phone ring first for calls direct to my AI number?

Configure different call routing rules for direct calls to your AI number based on business hours vs after hours.

How do I set up schedule-based call routing for calls direct to my AI number?

Adjust how many seconds your phone rings before the AI Receptionist takes over unanswered calls to your AI number.

What is the ring timeout setting?

Fix call loop warnings caused by conflicting forwarding settings that would create infinite call forwarding.

Why am I getting a call loop warning?

Control how calls reach your AI Receptionist and when calls should ring your phone first.

Call Routing

Find answers and get help from Intercom Support and Community Experts

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