This is the most popular setup: you answer calls on your existing business number when you can, and missed calls automatically go to your AI Receptionist.
How it works
Customer calls your existing business number
Your phone rings
If you answer - you take the call normally
If you don't answer - call forwards to your AI Receptionist
AI handles the call and you get a notification
Setting up conditional forwarding
You need to set up "forward on no answer" on your mobile phone. This is done by dialling a special code.
Steps:
Go to Call Routing in CyberStaff
Enter your business phone number
We detect your mobile carrier automatically
You'll see a dial code to activate forwarding
From your business phone, dial this code exactly as shown
You'll hear a confirmation tone
Test by calling your number and not answering
Important: You must dial the code FROM the phone you want to forward. You cannot set this up from a different phone.
Common issues
Turn off WiFi Calling first:
WiFi Calling can block dial codes from working. Disable it temporarily in your phone settings, dial the code, then turn it back on.
Wrong carrier detected:
If the dial code doesn't work, click "Change carrier" and select your actual carrier manually.
Digital landlines (e.g. BT Digital Voice, Sky, Virgin etc):
Dial codes don't work with internet-based phone lines. Instead, log into your provider's app or website and set up call forwarding to your AI number there.
Testing your setup:
Call your business number from a different phone
Let it ring without answering
The call should forward to your AI Receptionist
Check your CyberStaff Calls page to confirm it was received
Deactivating forwarding:
If you need to turn off forwarding:
Go to Call Routing in CyberStaff
You'll see a deactivation dial code
Dial this code from your business phone
Forwarding is now disabled