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What is call routing?

Understand how calls reach your AI Receptionist through direct dialling or call forwarding from your existing number.

Call routing controls how incoming calls reach your AI Receptionist and whether calls should ring your phone first.
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Understanding call flow

There are two ways calls can reach your AI Receptionist:

  1. Forwarded calls from your existing number:

    • Customers dial your existing business number

    • Call is forwarded to your AI Receptionist

    • Keeps your existing number in use

  2. Direct calls to your AI number:

    • Customers dial your AI Receptionist's phone number directly

    • AI answers immediately

    • Simplest setup

Why configure call routing?

  • Ring your phone first before AI takes over

  • Schedule-based routing for different times of day

  • Simple AI-only for 24/7 AI answering

  • Use existing number while getting AI benefits

Where to configure

Go to Call Routing in the menu to access all routing options.

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