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What is call routing?

Understand how calls reach your AI Receptionist through direct dialling or call forwarding from your existing number.

Updated over 2 months ago

Call routing controls how incoming calls reach your AI Receptionist and whether calls should ring your phone first.
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Understanding call flow

There are two ways calls can reach your AI Receptionist:

  1. Forwarded calls from your existing number:

    • Customers dial your existing business number

    • Call is forwarded to your AI Receptionist

    • Keeps your existing number in use

  2. Direct calls to your AI number:

    • Customers dial your AI Receptionist's phone number directly

    • AI answers immediately

    • Simplest setup

Why configure call routing?

  • Ring your phone first before AI takes over

  • Schedule-based routing for different times of day

  • Simple AI-only for 24/7 AI answering

  • Use existing number while getting AI benefits

Where to configure

Go to Call Routing in the menu to access all routing options.

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