Call routing controls how incoming calls reach your AI Receptionist and whether calls should ring your phone first.
Understanding call flow
There are two ways calls can reach your AI Receptionist:
Forwarded calls from your existing number:
Customers dial your existing business number
Call is forwarded to your AI Receptionist
Keeps your existing number in use
Direct calls to your AI number:
Customers dial your AI Receptionist's phone number directly
AI answers immediately
Simplest setup
Why configure call routing?
Ring your phone first before AI takes over
Schedule-based routing for different times of day
Simple AI-only for 24/7 AI answering
Use existing number while getting AI benefits
Where to configure
Go to Call Routing in the menu to access all routing options.