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How do I set up schedule-based call routing for calls direct to my AI number?

Configure different call routing rules for direct calls to your AI number based on business hours vs after hours.

Updated this week

This setting applies to direct calls to your AI number. Schedule-based routing lets you define different call handling rules for different times and days.

Steps to set up scheduled routing

  1. Go to Call Routing in the menu

  2. Select Schedule-based routing

  3. Configure hours for each day of the week

  4. Choose what happens during vs outside those hours

  5. Save your settings

Example configurations

Office hours with AI backup:

  • Monday-Friday 9am-5pm: Ring my phone first

  • Outside those hours: AI answers directly

Weekend AI coverage:

  • Weekdays: Ring my phone first

  • Saturday-Sunday: AI answers all calls

24/7 AI with personal touch:

  • Business hours: Ring briefly (10 sec), then AI

  • Outside hours: AI answers immediately

Configuring the schedule

For each day, you can set:

  • Start time - When this routing begins

  • End time - When this routing ends

  • Enabled/Disabled - Toggle the day on or off

Note: Times outside your configured schedule use the default routing (typically AI answers directly).

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