Choose how your AI Receptionist handles booking and appointment requests from callers.
Steps to change booking handling
Go to Receptionist Settings in the menu
Find the Conversation Handling section
Select your preferred booking mode
Changes apply to the next call
Booking mode options
Just Take Messages
AI collects caller information only
No discussion of appointments or scheduling
Best for: Businesses that don't take bookings
AI says: "I'll make sure [Business] gets your message and they'll be in touch."
I'll Follow Up
AI collects details including when caller is available
You contact the caller to arrange the appointment
Best for: Businesses wanting personal scheduling control
AI says: "[Business] will be in touch to organise the appointment."
Take Bookings (Requires calendar)
AI checks your calendar availability
Works with caller to find suitable times
Bookings appear for your confirmation
Best for: Automated scheduling with final approvalAI says: "I'll note those times. [Business] will review these options and confirm the best slot."
Mode requirements
Mode | Calendar Required? | Availability Collection? |
Just Take Messages | No | Disabled |
I'll Follow Up | No | Recommended |
Take Bookings | Yes | Required |
Note: "Take Bookings" mode is greyed out if you don't have a calendar connected. Connect Google or Outlook Calendar first.