Beyond the standard information, you can add custom questions specific to your business needs.
Steps to add custom questions
Go to Receptionist Settings in the menu
Find the Details to Ask section
Make sure Job Details is enabled
Scroll to Custom Questions
Type your question in the input field
Click Add
Your question is added to the list
Managing custom questions
Add: Enter text and click Add
Remove: Click the X next to any question
Reorder: Questions are asked in the order shown
Tips for effective custom questions
Good questions:
"Do you have off-street parking available?"
"Is this for a residential or commercial property?"
"Do you have any specific brand preferences?"
"Will someone be home to let us in?"
Avoid:
Questions already covered by standard options
Yes/no questions that don't give useful detail
Multiple questions combined into one
Category-specific default questions
Your AI already asks questions relevant to your business category. These appear under "Example questions asked by default" and include things like:
Plumbers: "What's the issue you're experiencing?"
Photographers: "What type of event is this for?"
Cleaners: "How many rooms need cleaning?"
You can use the category defaults in addition to your custom questions, or disable them.