If your AI is giving callers incorrect information about your business, here's how to fix it.
How to correct information
Go to Business in the menu
Find the section with wrong information
Correct the information
Changes will automatically save
Changes apply immediately to your AI
Common areas to check
Services:
Are all your services listed?
Are descriptions accurate?
Is pricing current?
Hours:
Are opening hours correct for each day?
Have seasonal hours been updated?
Location:
Is your address complete and correct?
Are service areas accurate?
Contact:
Is the phone number correct?
Is the email address current?
Your edits override extraction
When you manually edit information, your changes take priority over what was extracted from your website. This means:
You have full control
Changes apply immediately
Future re-scans won't overwrite your edits
Updating after website changes
If you've updated your website and want to re-extract:
Go to Business in the menu
Look for a Refresh or Rescan option
Review extracted information
Make any necessary corrections
Persistent issues
If your AI keeps saying wrong things despite correct business info:
Make a test call to identify exactly what's wrong
Check the transcript for the incorrect statement
Contact support with the specific issue