If the voice preview doesn't play when you click the play button, try these solutions.
Solution 1: Check volume
Make sure your device volume is turned up
Check the browser tab isn't muted
Verify headphones are connected (if using them)
Solution 2: Browser audio permissions
Your browser may be blocking audio.
In Chrome:
Click the lock icon in the address bar
Find "Sound" or "Audio"
Set to "Allow"
Refresh the page
Solution 3: Try a different browser
Some browsers handle audio differently.
Try Chrome (recommended)
Try Firefox
Try Edge
Solution 4: Check browser extensions
Ad blockers or privacy extensions may block audio.
Temporarily disable extensions
Try in incognito/private mode
Whitelist CyberStaff in your ad blocker
Solution 5: Device issues
Try different headphones or speakers
Check your computer's audio output settings
Restart your browser
Restart your device
It's not about the preview
Remember: The preview is just for you to hear the voice options. Even if preview doesn't work, your AI will still use the selected voice on calls.