Skip to main content

My calendar won't connect

Fix calendar connection issues including blocked popups, browser problems, and organisation restrictions.

Updated over 2 months ago

If you're having trouble connecting your Google or Outlook calendar, try these solutions.
​

Solution 1: Allow popups

Calendar connection requires a popup window.

In Chrome:

  1. Look for a blocked popup icon in the address bar

  2. Click it and select "Always allow popups from CyberStaff"

  3. Try connecting again

In Safari:

  1. Go to Safari > Preferences > Websites > Pop-up Windows

  2. Allow for CyberStaff

  3. Try connecting again
    ​

Solution 2: Try a different browser

Some browser extensions can interfere.

  • Try Chrome, Firefox, or Edge

  • Try incognito/private browsing mode

  • Disable ad blockers temporarily
    ​

Solution 3: Clear cookies and cache

Old session data can cause issues.

  1. Clear your browser's cookies and cache

  2. Log into CyberStaff again

  3. Try calendar connection again

Solution 4: Check Google/Microsoft account

For Google Calendar:

  • Make sure you're logged into the correct Google account

  • Try logging out of Google and back in

  • Check you have calendar enabled on your Google account

For Outlook Calendar:

  • Verify you're using the correct Microsoft account

  • Ensure your organisation allows third-party apps

  • Contact your IT admin if using a work account

Solution 5: Organisation restrictions

Work/school accounts may block third-party access.
​

Google Workspace:

  • Your admin may need to approve CyberStaff

  • Ask IT to whitelist the application

Microsoft 365:

  • Your admin may need to approve in Azure AD

  • Ask IT about third-party app permissions
    ​

Solution 6: Revoke and retry

If previously connected but having issues:

  1. Go to your Google/Microsoft account security settings

  2. Find connected apps

  3. Revoke CyberStaff's access

  4. Try connecting again from CyberStaff

Did this answer your question?