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How do I test my webhook?

Send test data to verify your webhook is configured correctly and receiving call information.

Updated this week

Testing ensures your webhook integration is working correctly before relying on it.

Steps to test your webhook

  1. Go to Integrations in the profile popup in the menu

  2. Enter your webhook URL (if not already saved)

  3. Click Send Test

  4. Check your receiving system for the test data
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What the test sends

The test sends sample call data that looks like a real call:

  • Fake phone number

  • Sample transcript

  • Example lead score

  • Test booking details

This lets you:

  • Verify the URL is correct

  • See the data format

  • Set up field mapping in your automation

  • Test your workflow end-to-end

Troubleshooting failed tests

No data received:

  • Double-check the webhook URL is correct

  • Ensure URL is complete (starts with https://)

  • Check if your receiving service is running

Error returned:

  • URL may be invalid

  • Receiving service may have restrictions

  • Check for authentication requirements

Partial data:

  • Normal - different calls have different data

  • Some fields may be null if not applicable
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Testing your full workflow

  1. Send test from CyberStaff

  2. Verify data arrives at webhook receiver

  3. Check your automation runs correctly

  4. Verify final output (email sent, row added, etc.)

  5. Make a real test call to confirm live data works

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