If you use more minutes than your plan includes, you'll be charged for the extra usage at your plan's overage rate.
How overage works
Your plan includes a set number of minutes per month
Once you exceed your included minutes, overage begins
Additional minutes are charged at your plan's overage rate
Overage charges are added to your next invoice
Overage rates by plan
Plan | Included Minutes | Overage Rate |
Starter | 150 | £0.30/minute |
Growth | 300 | £0.25/minute |
Scale | 600 | £0.20/minute |
Example overage calculation
Growth plan example:
Included: 300 minutes
Used: 350 minutes
Overage: 50 minutes × £0.25 = £12.50 extra
Monitoring your usage
Dashboard shows current usage
Check remaining minutes anytime
Usage resets at the start of each billing period
Avoiding unexpected overages
Monitor your usage regularly
Consider upgrading if consistently exceeding
Higher plans have lower overage rates
Budget for seasonal call volume increases