Notifications give you a quick summary of each call so you can decide how urgently to follow up.
Email notification content
Field | Description |
Subject line | "New call from [phone number]" |
Caller phone | The number that called |
Date & time | When the call occurred |
Duration | How long the call lasted |
Summary | AI-generated summary of conversation |
Lead score | Hot/Warm/Cold indicator |
Call reason | Booking, Enquiry, etc. |
Action link | Click to view full details |
SMS notification content
SMS messages are shorter due to character limits:
Caller phone number
Call duration
Brief one-line summary
Shortened link to details (optional)
Example email notification
Subject: New call from 07700 900123
You have a new call!
Caller: 07700 900123
Date: 15 Jan 2024, 2:30 PM
Duration: 3 minutes 45 seconds
Summary: Customer enquiring about plumbing services for a leaky tap.
Requested a quote and is available next week.
Lead Score: Hot
View full details: [Link]
Using notifications effectively
Hot leads: Respond within the hour if possible
Booking requests: Check pending bookings promptly
Complaints: Address immediately to prevent escalation
General enquiries: Respond within 24 hours