If you're not receiving notifications for calls, there are several things to check.
Common reasons for missing notifications
Email notifications:
Check spam/junk folder:
Notifications may be filtered as spam
Add [email protected] to your contacts
Verify email address:
Go to Account > Notifications
Check the email address is correct
Look for typos
Confirm notifications are enabled:
Toggle must be switched On
Email field must not be empty
Email delivery delays:
Some email providers have delays
Wait a few minutes and check again
SMS notifications:
Phone number validation:
Number must be validated before SMS works
Check for validation status in settings
Correct number entered:
Verify the mobile number is correct
Include country code for non-UK numbers
Mobile carrier issues:
Some carriers block automated SMS
Check with your carrier if persistent
Phone storage/settings:
Ensure phone can receive SMS
Check you haven't blocked the sender
General checks
Notifications toggle is On - Check both email and SMS toggles
Recent call exists - Verify the call appears in your Calls list
Call completed - Notifications only send after call ends
Not during trial limit - If trial calls maxed out, calls may not complete
Still not working?
If you've checked everything above and still aren't receiving notifications, contact support with:
Your email address and phone number
When notifications stopped working
Any recent changes you made