Call reasons help you understand why people are calling and track trends in your enquiries. Your AI Receptionist automatically categorises each call.
Call reason categories
Reason | Description |
Booking Request | Caller wants to schedule an appointment, service visit, or consultation |
General Enquiry | General questions about your business, services, or how you work |
Price Enquiry | Specifically asking about costs, quotes, or pricing |
Service Inquiry | Detailed questions about specific services you offer |
Complaint | Caller has an issue, complaint, or problem to report |
Viewing call reason breakdown
Your Dashboard shows a pie chart of call reasons, helping you see:
Most common types of calls
Trends over time
Proportion of booking vs enquiry calls
Using call reason insights
High booking requests - Your marketing is attracting ready buyers
Many price enquiries - Consider adding pricing to your website
Lots of service inquiries - Your website may need clearer service descriptions
Complaints increasing - Investigate service delivery issues
Filtering by call reason
On the Calls page, use the filter dropdown to see only specific call types. This helps you:
Process all booking requests together
Review complaints separately
Track enquiry patterns