Call transcripts show the complete conversation between your AI Receptionist and the caller, word for word.
Accessing a transcript
Go to Calls in the menu
Click on any call to open details
Scroll down to the Transcript section
Understanding the transcript
AI Receptionist messages show what your AI said
Caller messages show what the customer said
Timestamps may be shown for longer calls
The transcript is generated from the audio recording
AI Summary
At the top of each call detail page, you'll see an AI-generated summary that includes:
Key points from the conversation
Caller intent - what they wanted
Action items - what follow-up is needed
Booking details - if a booking was requested
Note: Transcripts are generated automatically after each call ends. They typically appear within 1-2 minutes of the call finishing.
When transcripts aren't available
Very short calls (under 5 seconds) may not have transcripts
If there was a technical issue during the call
Calls that went to voicemail