Call forwarding lets you keep your existing business phone number while having your AI Receptionist answer calls. Callers dial your normal number, and the call is automatically forwarded to your AI.
Steps to set up call forwarding
Go to Call Routing in the menu
Enter your existing business phone number
We'll detect your mobile carrier automatically
You'll receive a dial code (a special number sequence)
From your business phone, dial this code exactly as shown
You'll hear a confirmation tone or message
Make a test call to your business number to verify it works
Important: You must dial the forwarding code from the phone you want to forward FROM, not from a different phone.
Troubleshooting call forwarding
WiFi Calling interference:
Turn off WiFi Calling in your phone settings before dialling the code
WiFi Calling can prevent the forwarding code from working
Digital landlines (BT Digital Voice, Sky, Virgin etc):
Traditional dial codes don't work with internet-based phone lines
Use your provider's app or online portal to set up forwarding instead
Forward calls to your AI Receptionist's phone number
Wrong carrier detected:
If we detected the wrong carrier, click "Change carrier" and select manually
Different carriers use different forwarding codes